Dear Starbucks.
Just for your records, the following screen was where I chose to quit your online survey about customer purchasing. It’s been 20 minutes, and I still don’t know what you’re asking.
Did your costumer data specialist start his career with the IRS? Maybe fire the guy, and have somebody from Wufoo help you figure out how to do this right.
Gretchen 2:50 pm on 23 January 2009 Permalink
x I would not choose any of the options as they are confusing and dumb. Sincerely, Tall Skinny Vanilla Latte
michael lee 2:59 pm on 23 January 2009 Permalink
Oh good lord. So, I finished the survey, and it’s 20 pages just like this, but the numbers change every time. It’s frightening how bad this is.
Sharolyn 5:15 pm on 23 January 2009 Permalink
Gretchen sounds sexy.
Sharolyn 6:25 pm on 23 January 2009 Permalink
You know, as opposed to a lukewarm styrofoam cup of watery Sanka.
david 7:29 pm on 23 January 2009 Permalink
what the heck is going on in grandé land?
Sharolyn 8:20 pm on 23 January 2009 Permalink
Was it the movie “You’ve Got Mail” where there were comically long orders for coffee drinks? -Kind of funny that the survey is the same way (high maintenance). My parents first date was a cup of coffee at Bob’s Big Boy, and to my dad, that is still what coffee is.
Doug 11:26 pm on 23 January 2009 Permalink
How much do they pay to fill out a 20 page survey? Was it worth it? (the things people do to buy a house)
James 10:58 am on 26 January 2009 Permalink
They give you a number to get a free drink.
And my goodness, the people I work for seriously must be ill in the head. Sometimes the new ideas Howard Schultz and his team come up with make me think they’re actually just using manatees to push idea balls around (aka the Family Guy writing staff approach).
I hate Starbucks, which is why I gladly take their money every other week :)